Article written by WUSF.
HCTC in the Spotlight: Florida’s new DMV system, ORION, has been experiencing chronic outages since its January 2026 launch, making it difficult for county tax collectors to serve customers. Hillsborough County Tax Collector Nancy Millan’s office alone saw 12 outages in two months, leaving customers waiting for hours and some being turned away. Tax collectors say the state provides little communication about fixes, leaving frontline staff to bear the brunt of customer frustration.